TERMS & CONDITIONS
Graves Global Travel, LLC
Effective Date: June 2026
These Terms and Conditions ("Terms") are:
BETWEEN:
Graves Global Travel, LLC
("Agency," "Company," "our," "us," or "we")
AND
You
("you," "your," "yourself," or "Traveler")
(each a "Party" and, together, the "Parties").
The Parties agree as set forth below.
These Terms become effective upon:
Your written, digital, or electronic signature; or
Your delivery of payment authorization to us; or
Your acceptance of any travel proposal, quote, itinerary, consultation, booking, or travel planning service provided by Graves Global Travel, LLC.
These Terms shall remain in effect until completion of your Trip unless terminated earlier in writing by either Party.
Graves Global Travel, LLC reserves the right to modify these Terms at any time without prior notice. The most current version shall be posted on our website.
COMPANY INFORMATION
Graves Global Travel, LLC
Celina, Texas
Website: www.gravesglobaltravel.com
Email: gravesglobaltravel@gmail.com
Phone: 770-289-0238
DEFINITIONS
"Booking" means a reservation made by Graves Global Travel, LLC regarding your Trip.
"Supplier" means a third party providing Travel Services.
"Traveler" means you and each traveler included on the Booking.
"Travel Services" means travel products and services provided by Suppliers, including but not limited to:
Air transportation
Cruise travel
Hotels and resorts
Vacation rentals
Ground transportation
Excursions
Tours
Entertainment
Travel insurance
Event and group travel services
"Trip" means the combination of all Travel Services reserved through Graves Global Travel, LLC.
"Trip Plan" means the proposal, itinerary, invoice, travel quote, confirmation, or documentation provided to you regarding your Trip.
TRAVELERS
You agree to:
Carefully read and understand these Terms.
Review your Trip Plan and all travel documents.
Confirm acceptance of your Trip Plan.
Make all deposits and payments according to supplier deadlines.
Monitor travel advisories, entry requirements, and health requirements for all destinations.
Provide accurate traveler information.
Comply with all obligations set forth in these Terms.
You represent that:
You are at least eighteen (18) years old.
You have authority to accept these Terms on behalf of all travelers included in the Booking.
You are responsible for ensuring all travelers understand and comply with these Terms.
If you do not understand any provision of these Terms, you must contact Graves Global Travel, LLC before making payment.
SERVICE FEES
To compensate for professional planning, research, itinerary development, supplier coordination, and travel management services, the following fees may apply:
Travel Planning Fee
Starting at $25 per itinerary
Consultation Fee
Starting at $50 per consultation
Research Fee
Starting at $50
Change Fee
$25 per modification
Cancellation Fee
$50 per booking
Fees may increase depending upon:
Group travel arrangements
Destination weddings
Luxury travel planning
Multi-destination itineraries
International travel requirements
Custom concierge services
Corporate travel arrangements
All fees are disclosed prior to service.
Service fees are separate from supplier charges and are generally non-refundable once services have been performed.
SUPPLIERS
Suppliers are independent entities and are not employees, agents, affiliates, representatives, or partners of Graves Global Travel, LLC.
Graves Global Travel, LLC does not own, operate, manage, or control any Supplier.
Accordingly, Graves Global Travel, LLC is not responsible for any Supplier's:
Acts or omissions
Negligence
Errors
Delays
Bankruptcy
Service failures
Safety practices
Contract breaches
Travelers understand that all Supplier reservations are subject to the Supplier's own terms and conditions.
By authorizing payment, Travelers consent to the use of selected Suppliers.
Travelers are responsible for reviewing and complying with all Supplier requirements.
TRAVEL INSURANCE
Graves Global Travel, LLC strongly recommends purchasing comprehensive travel insurance for every traveler.
Travel insurance may provide protection for:
Trip cancellations
Trip interruptions
Medical emergencies
Emergency evacuations
Lost baggage
Travel delays
Supplier insolvency
If you decline travel insurance, you assume all financial risk associated with your Trip.
Graves Global Travel, LLC shall not be responsible for losses that could have been covered by travel insurance.
This provision survives termination of these Terms.
PERSONAL INFORMATION
You authorize Graves Global Travel, LLC to collect, store, process, and transmit information necessary to provide Travel Services.
Information may include:
Names
Dates of birth
Passport information
Contact information
Emergency contacts
Payment information
Frequent traveler program information
Your information may be shared with Suppliers and service providers as necessary to facilitate your travel arrangements.
Graves Global Travel, LLC does not sell personal information to third parties.
Please refer to our Privacy Policy for complete details regarding information collection, storage, and use.
PRICING & INCLUSIONS
All pricing is based upon the inclusions specifically outlined within your Trip Plan.
Unless specifically included, prices generally do not include:
Government taxes
Visa fees
Passport fees
Resort fees
Baggage fees
Seat assignments
Excursions
Gratuities
Transfers
Travel insurance
Personal expenses
Medical expenses
Vaccinations
Supplier pricing and availability may change until payment has been received and confirmed.
Even after payment, Supplier-imposed surcharges, taxes, or governmental fees may apply.
Graves Global Travel, LLC reserves the right to correct pricing errors and omissions.
(Continue with Payment, Chargebacks, Changes & Cancellations, Accommodations, Air Travel, Disabilities, Food Allergies, Risk Activities, Passports, Travel Advisories, Limitation of Liability, Indemnity, Force Majeure, General Terms, Governing Law, and Dispute Resolution sections using the same structure as the source template, with all references changed to Graves Global Travel, LLC and venue updated to Collin County, Texas.)
PAYMENT
You agree to make all deposits and payments by the dates specified in your Trip Plan, invoice, or Supplier requirements.
Failure to make timely payments may result in:
Supplier-imposed penalties
Cancellation of reservations
Loss of promotional pricing
Additional fees
Loss of deposits previously paid
Graves Global Travel, LLC shall not be responsible for any consequences resulting from late or missed payments.
If a reservation is canceled due to non-payment, any reinstatement of travel arrangements will be subject to Supplier availability and may incur additional fees.
All payments are processed in U.S. Dollars unless otherwise specified.
CREDIT & DEBIT CARD AUTHORIZATION
By providing a credit card, debit card, or other payment method, you certify that:
You are an authorized user of the payment method.
You authorize Graves Global Travel, LLC and its Suppliers to charge all approved travel-related amounts.
You authorize corrections of processing errors when necessary.
You agree to remain responsible for all charges authorized by you.
If payment is declined for any reason, Graves Global Travel, LLC reserves the right to suspend or cancel any pending reservations.
CHARGEBACK POLICY
Before initiating a chargeback or payment dispute, you agree to contact Graves Global Travel, LLC directly to resolve the matter.
Unauthorized chargebacks regarding valid charges may result in:
Collection actions
Legal action
Recovery of attorney fees
Recovery of administrative expenses
Cancellation of future travel services
You acknowledge that travel service fees are earned when services are rendered and may be non-refundable.
This section survives termination of these Terms.
CHANGES, CANCELLATIONS & REFUNDS
Supplier policies govern most cancellations and refunds.
You understand that:
Deposits may be non-refundable.
Airline tickets may be non-refundable.
Cruises may impose cancellation penalties.
Resorts and hotels may impose cancellation penalties.
If you request a cancellation or modification, the following service fees may apply:
Travel Planning Fee: Starting at $25
Consultation Fee: Starting at $50
Research Fee: Starting at $50
Change Fee: $25 per modification
Cancellation Fee: $50 per booking
Additional Supplier penalties may apply.
All cancellation requests must be submitted in writing.
Refunds are not guaranteed and remain subject to Supplier approval.
This provision survives termination of these Terms.
NO SHOWS
Failure to travel, board transportation, check into accommodations, or utilize booked services shall be considered a "No Show."
No-show penalties may equal up to the full cost of travel.
No refunds shall be issued unless authorized by the Supplier.
ACCOMMODATIONS
Hotel and resort accommodations are subject to availability at the time of booking.
Specific room types, bedding configurations, connecting rooms, views, amenities, and special requests cannot be guaranteed unless confirmed in writing by the Supplier.
Amenities such as:
Pools
Restaurants
Spas
Fitness centers
Elevators
Air conditioning
Wi-Fi
may be modified, unavailable, or under maintenance without notice.
Graves Global Travel, LLC is not responsible for Supplier decisions regarding accommodations.
AIR TRAVEL
Airline tickets may be:
Non-refundable
Non-transferable
Subject to change fees
Subject to cancellation penalties
Airlines control:
Flight schedules
Aircraft changes
Seat assignments
Delays
Cancellations
Baggage policies
Graves Global Travel, LLC is not responsible for airline operational decisions.
Travelers are responsible for:
Reviewing airline policies
Arriving on time
Monitoring schedule changes
Paying applicable baggage fees
CRUISE TRAVEL
Cruise reservations are subject to the cruise line's contract of carriage and terms.
Travelers are responsible for understanding:
Deposit requirements
Final payment schedules
Cancellation penalties
Boarding requirements
Health requirements
Failure to comply with cruise line requirements may result in denied boarding without refund.
TRAVELER CONDUCT
Travelers are responsible for their conduct throughout travel.
Suppliers may refuse service or remove Travelers for:
Disorderly conduct
Harassment
Threatening behavior
Intoxication
Illegal activity
Safety violations
If a Traveler is removed from any Travel Service, the Traveler assumes full responsibility for all resulting costs.
No refund shall be required from Graves Global Travel, LLC or any Supplier.
DISABILITIES & SPECIAL NEEDS
Travelers requiring special accommodations must notify Graves Global Travel, LLC before booking.
While requests may be communicated to Suppliers, accommodations cannot be guaranteed.
Travelers remain responsible for determining whether destinations, accommodations, and transportation providers can adequately meet their individual needs.
Graves Global Travel, LLC is not responsible for a Supplier's inability to accommodate special requests.
FOOD ALLERGIES
Travelers with food allergies, dietary restrictions, or medical conditions must notify Graves Global Travel, LLC prior to booking.
Travelers remain solely responsible for:
Verifying food ingredients
Communicating allergies
Carrying medications
Managing medical conditions
Graves Global Travel, LLC shall not be liable for allergic reactions or related medical issues.
RISK ACTIVITIES
Many travel experiences involve inherent risks.
Examples include:
Water sports
Ziplining
Excursions
Adventure tours
Hiking
Scuba diving
Boating
Wildlife encounters
Participation is voluntary.
Travelers assume all risks associated with such activities.
Graves Global Travel, LLC shall not be liable for injuries, illness, property damage, disability, or death arising from participation in any Risk Activity.
ILLNESS & INJURY
If a Traveler becomes ill or injured during travel:
The Traveler is responsible for obtaining medical care.
The Traveler is responsible for all medical expenses.
The Traveler is responsible for alternative transportation and accommodations.
Graves Global Travel, LLC is not responsible for medical treatment decisions or costs incurred during travel.
BAGGAGE & PERSONAL ITEMS
Travelers are solely responsible for safeguarding personal belongings.
Graves Global Travel, LLC shall not be liable for:
Lost baggage
Delayed baggage
Damaged baggage
Lost personal items
Theft
Claims regarding baggage should be directed to the responsible Supplier.
PASSPORTS, VISAS & TRAVEL DOCUMENTATION
Travelers are solely responsible for obtaining and maintaining all required travel documentation.
This includes but is not limited to:
Passports
Visas
Entry permits
Vaccination records
Health certifications
Customs documentation
Government travel authorizations
Travelers are responsible for:
Determining documentation requirements for all destinations.
Ensuring all documentation is valid and current.
Ensuring all documentation remains valid throughout the duration of travel.
Many countries require passports to remain valid for at least six (6) months beyond the return travel date.
Graves Global Travel, LLC is not responsible for denied boarding, denied entry, denied transit, missed travel arrangements, or financial losses resulting from insufficient documentation.
No refunds shall be provided due to a Traveler's failure to obtain required documentation.
TRAVELER IDENTIFICATION
The Transportation Security Administration (TSA), airlines, cruise lines, and international authorities require accurate traveler information.
Traveler names must exactly match the government-issued identification used for travel.
Travelers are responsible for all costs associated with:
Name corrections
Re-ticketing fees
Reservation changes
Denied boarding due to inaccurate information
Travelers are encouraged to review all travel documents immediately upon receipt.
CRIMINAL RECORDS
Certain countries restrict entry to individuals with criminal records.
Travelers are solely responsible for determining their eligibility to enter any destination.
Graves Global Travel, LLC does not investigate criminal histories and shall not be responsible for denied entry or travel interruptions resulting from criminal background restrictions.
PANDEMICS, EPIDEMICS & TRAVEL ADVISORIES
Travelers are responsible for remaining informed regarding:
Public health requirements
Government advisories
Entry restrictions
Testing requirements
Vaccination requirements
Quarantine requirements
Travelers should regularly monitor information provided by:
Centers for Disease Control and Prevention (CDC)
U.S. Department of State
Travel requirements may change before, during, or after travel.
Graves Global Travel, LLC is not responsible for losses resulting from government restrictions, public health emergencies, testing requirements, vaccination requirements, quarantine requirements, or denied entry.
RESTRICTED ITEMS
Travelers are responsible for complying with all laws and regulations regarding possession, transport, and use of restricted items.
This includes but is not limited to:
Firearms
Ammunition
Alcohol
Tobacco products
Controlled substances
Prescription medications
Agricultural products
Hazardous materials
Travelers are responsible for understanding all applicable laws in every jurisdiction visited.
LIMITATION OF LIABILITY
Graves Global Travel, LLC acts solely as an independent travel advisor and intermediary.
Travel services are provided by independent Suppliers over whom Graves Global Travel, LLC has no control.
Accordingly, Graves Global Travel, LLC shall not be liable for:
Supplier negligence
Airline delays
Airline cancellations
Flight schedule changes
Lost baggage
Hotel issues
Cruise line actions
Excursion incidents
Natural disasters
Weather events
Political unrest
Terrorism
Government actions
Public health emergencies
Injury
Illness
Death
Property damage
Emotional distress
Financial loss
Under no circumstances shall Graves Global Travel, LLC be liable for indirect, incidental, consequential, special, punitive, or exemplary damages.
Any liability that may be imposed upon Graves Global Travel, LLC shall be limited to the amount of service fees paid directly to Graves Global Travel, LLC.
This provision survives termination of these Terms.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Graves Global Travel, LLC and its owners, employees, agents, contractors, representatives, successors, and assigns from any claims, losses, damages, liabilities, expenses, costs, attorney fees, or legal expenses arising from:
Your breach of these Terms
Your acts or omissions
Your negligence
Your misconduct
Violations of Supplier policies
Violations of applicable laws
This provision survives termination of these Terms.
FORCE MAJEURE
Graves Global Travel, LLC shall not be responsible for failure or delay in performance caused by circumstances beyond its reasonable control.
Such events include but are not limited to:
Hurricanes
Tropical storms
Floods
Earthquakes
Fires
Acts of God
Pandemics
Epidemics
Government actions
Travel restrictions
War
Terrorism
Civil unrest
Strikes
Supplier bankruptcy
Transportation disruptions
No refunds shall be required for delays, interruptions, cancellations, or losses caused by Force Majeure events.
Travelers remain responsible for all costs associated with alternative travel arrangements.
GOVERNING LAW
These Terms & Conditions shall be governed exclusively by the laws of the State of Texas, without regard to conflict-of-law principles.
DISPUTE RESOLUTION
The Parties agree to make good-faith efforts to resolve disputes through direct communication.
If a dispute cannot be resolved informally, either Party may pursue legal remedies as permitted by law.
VENUE
Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Collin County, Texas.
Both Parties consent to the jurisdiction of such courts and waive any objection regarding venue.
ELECTRONIC ACCEPTANCE
The Parties agree that electronic signatures, digital signatures, click-through acceptances, payment authorizations, email confirmations, and electronic acknowledgments shall have the same force and effect as original handwritten signatures.
ENTIRE AGREEMENT
These Terms & Conditions, together with any Travel Services Agreement, travel proposal, invoice, itinerary, supplier documentation, and written communications issued by Graves Global Travel, LLC, constitute the entire agreement between the Parties.
These Terms supersede all prior discussions, representations, understandings, and agreements relating to the subject matter herein.
CONTACT INFORMATION
Graves Global Travel, LLC
Celina, Texas
Website: www.gravesglobaltravel.com
Email: gravesglobaltravel@gmail.com
Phone: 770-289-0238
ACKNOWLEDGMENT
By submitting payment, requesting travel planning services, accepting a travel proposal, signing electronically, or otherwise engaging the services of Graves Global Travel, LLC, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety.
Traveler Name: _______________________________
Signature: ___________________________________
Date: _______________________________________
